It had become untenable to maintain hundreds of buildings of multiple renters with an ancient piece of software, emails, Excel spreadsheets and lots of paperwork. Specifically, communication channels were necessary for matching tasks to internal staff, third-party contractors and insurance companies.
The Jetveo platform was used to create communication channels to connect real-world damage to internal staff, third-party contractors and insurance companies. Tenants and employees report damage. The repairs are evaluated and assigned to either internal staff or external contractors. Contractors receive notification and use the app to obtain additional information, to provide a cost estimate and to confirm the repair date. Once the repair is complete, they upload an invoice to provide a clear overview of the status of each task and a financial overview. Insurance companies are brought into the loop with an invoice to handle the costs. The app is works on both a personal computer and a mobile phone.
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